Inspector finds Cornish crematorium provides ‘excellent level of service’
A Cornish crematorium’s commitment to put people at the heart of everything it does has been endorsed by an industry inspector.
Paul Rayson’s report concluded that Treswithian Downs Crematorium offered “an excellent level of service provision” and that he “did not feel it necessary to make any recommendations.”
Mr Rayson is an inspector with the Federation of Burial & Cremation Authorities (FBCA) and had conducted a Crematorium Compliance Scheme inspection at the site.
The crematorium scored 100% for administration, ceremony facilities, premises and facilities, and service and staff.
Treswithian Downs Crematorium Manager Kathy Green said: “I am so proud of everyone involved in the running of Treswithian Downs Crematorium and was particularly pleased to see the FBCA inspector award full marks for Service and Staff.
“People are at the very heart of everything we do, ensuring that our colleagues provide exceptional service and care to the families we support, whether that is organising and delivering a funeral service to helping the bereaved memorialise their loved ones within our grounds.”
Treswithian Downs Crematorium is part of Westerleigh Group, one of the UK’s largest independent owners and operators of crematoria and cemeteries, with 40 sites in England, Scotland, and Wales, all set within beautifully landscaped gardens of remembrance which provide pleasant, peaceful places for people to visit and reflect.
Like all facilities run by the group, the Treswithian Downs Crematorium team is committed to providing exceptional care to the bereaved.
The inspection involved scrutinising six separate key areas of service delivery, through discussion and review of more than 80 points of interest.
Mr Rayson found the crematorium “…to be operating in accordance with the three key areas of compliance: 1. The Cremation Regulations 2009, relating to statutory documentation; 2. The Defra Process Guidance notes 5/12, relating to cremation; 3. The Code of Cremation Practice, relating to all aspects of the service.”
Kathy added: “We also received top marks for ceremony facilities, which endorses our efforts to ensure every service here is as uniquely personal as possible and delivered to the very highest standards.”
Members of the public will be able to see for themselves why the crematorium earned such a positive FBCA inspection report at a community open day which is taking place on Saturday 17 August between 10am and 2pm.
Visitors can tour the facilities, walk in the landscaped grounds and meet the crematorium team. They will also have the chance to tour the crematory, if they wish.
No appointment is necessary, light refreshments will be available and everybody is welcome.
To find out more about Treswithian Downs Crematorium, the services it provides, and the exceptional care and support it delivers, visit: www.treswithiandownscrem.co.uk.
